Welcome to the Maple and Dawn Frequently Asked Questions page.
We’re here to provide clear answers and ensure you enjoy the best possible shopping experience. If you need further assistance, please contact our customer service team.
Answer:
Delivery Timeframes
Order Cut-Off Time: 5:00 PM EDT. Orders placed after this will be processed on the next working day.
Processing Time: 1–3 working days (Monday to Friday).
Transit Time: 6–9 working days (Monday to Friday).
Estimated Total Delivery Time: 7–12 working days from the date of order.
For more details, please review our Shipping Policy.
Answer:
Yes. We offer free shipping on all orders within the U.S. and Canada.
For more information, please review our Shipping Policy.
Answer:
Maple and Dawn is a Canada-based fashion brand located in Toronto. We offer a curated selection of stylish, high-quality clothing for both women and men, with a focus on women’s fashion. Our collections include casual wear, evening outfits, and wardrobe essentials, designed to bring modern elegance to everyday style.
Answer:
If you receive a defective item, we will replace it at no cost. Please contact us and return the item within 30 days.
For more details, please review our Return Policy.
Answer:
Yes. We offer a 24-hour cancellation window. Please Contact Us within this timeframe to cancel your order.
Answer:
We provide a simple, hassle-free return process for all eligible items.
For complete details, please review our Return Policy.
Answer:
Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear in your original payment method within 7 business days, depending on your bank or payment provider.
For more information, please review our Refund Policy.
Answer:
Yes. We provide a 30-day warranty on all purchases.
For more details, please review our Return Policy.
Answer:
You can reach us by emailing info@mapleanddawn.com or through our Contact Us page.
Answer:
No. We currently ship exclusively within the U.S. and Canada.
Answer:
No. We operate exclusively online to offer better prices and a wider product selection.
Answer:
Yes. We accept bulk orders. Please Contact our customer service team for details.
Answer:
We accept exchanges for eligible items.
For full instructions, please review our Return Policy.
Answer:
You can track your order by using the tracking details provided in your confirmation email once your order has been shipped.
For step-by-step instructions, please review our Track Order page.
Contact Information:
Store Name: Maple and Dawn
Address: 1131 4th Ave S Nashville, TN 37210 United States
Email: info@mapleanddawn.com
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM EDT
We aim to respond to all emails within 24-48 hours.
30-DAY MONEY-BACK GUARANTEE
At Maple & Dawn, you can shop with peace of mind thanks to our 30-day money-back guarantee. Simply return your items within 30 days.
Got Questions?
If you have any questions, feedback, or concerns about your order, don't worry! Our customer service team is here to assist you.
SECURE PAYMENT
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